Terms of service

OVERVIEW

Welcome to Klo Active! The terms "we", "us" and "our" refer to Klo Active. Klo Active operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Klo Active is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — GENERAL TERMS

1.1 By using our website or purchasing from Klo Active, you agree to these Terms of Service and our Privacy Policy. 1.2 You must be at least 18 years old, or have permission from a parent/guardian to use our Services. 1.3 We may update these Terms from time to time. Continued use of our website means you accept any changes.

SECTION 2 — ACCOUNT & INFORMATION

2.1 You agree to provide accurate and current information when creating an account or placing an order. 2.2 You are responsible for keeping your account details secure. 2.3 You may not transfer or sell your account to anyone else.

SECTION 3 — PRODUCTS

3.1 We aim to display our products accurately, but colours and appearance may vary depending on your device. 3.2 Product descriptions, pricing, and availability may change without notice. 3.3 We may limit quantities or discontinue products at any time.

SECTION 4 — ORDERS

4.1 When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. 4.2 Orders cannot always be changed or cancelled once processed. 4.3 All purchases are subject to our Refund Policy. 4.4 You confirm that your order is for personal use and not for resale.

SECTION 5 — PRICING & PAYMENTS

5.1 All prices are in NZD and may change without notice. 5.2 Prices exclude shipping, taxes, and duties unless stated otherwise. 5.3 You agree to provide valid payment information and authorise us to charge your selected payment method.

SECTION 6 — SHIPPING & DELIVERY

6.1 Delivery timeframes are estimates only and may be affected by courier delays or events outside our control.
6.2 Once your order has been handed to the courier, it is in transit. If your parcel is delayed, damaged, or goes missing, we will work with the courier to help resolve the issue.

SECTION 7 — INTELLECTUAL PROPERTY

7.1 All content on this website — including logos, images, text, and designs — belongs to Klo Active. 7.2 You may not copy, reproduce, or use our content without written permission.

SECTION 8 — THIRD‑PARTY SERVICES

8.1 Our store is powered by Shopify. Some features may involve third‑party tools or links. 8.2 We are not responsible for third‑party websites, content, or services you choose to access.

SECTION 9 — PROHIBITED USES

You may not use our website for any unlawful purpose, to harm others, to interfere with the security or operation of the site, or to copy or misuse our content. We may suspend or restrict access if these rules are violated.

SECTION 10 — LIMITATION OF LIABILITY

10.1 Klo Active is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. 10.2 Your use of our Services is at your own risk.

SECTION 11 — GOVERNING LAW

These Terms are governed by the laws of New Zealand.

SECTION 12 — HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 13 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.