Privacy policy

Last updated: May 16, 2026

Overview

Klo Active (“we”, “us”, “our”) operates this website and online store to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, make a purchase, or interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

 

Information We Collect

We collect personal information that helps us process your orders and improve your experience. This may include:

  • Contact details: name, email, phone number, shipping & billing address

  • Order & payment details: items purchased, payment method, transaction info

  • Account details: login information, preferences

  • Device & usage info: IP address, browser type, pages viewed

  • Communications: messages you send us (e.g., customer support)

Your document states:

“Contact details including your name, address… phone number, and email address.”

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Communicate with you about orders or support

  • Improve your shopping experience

  • Send marketing emails (you can unsubscribe anytime)

  • Protect our store from fraud

  • Comply with legal requirements


Sharing Your Information

We may share your information with:

  • Shopify, who powers our store

  • Service providers (shipping, payments, analytics, email services)

  • Marketing partners

  • Legal authorities, if required

Your document states:

“Information you submit… will be transmitted to and shared with Shopify…”

We do not sell your personal information.


Cookies & Tracking

We use cookies and similar technologies to:

  • Keep items in your cart

  • Remember your preferences

  • Improve site performance

  • Show relevant ads

You can manage cookies through your browser settings.


Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold

  • Request corrections

  • Request deletion

  • Opt out of marketing emails

  • Request a copy of your data

To exercise these rights, email us at kloactivenz@gmail.com.

Your document states:

“You may have a right to request access… delete… correct… or receive a copy of your personal information.”

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect information from anyone under the age of majority.


Data Security & Retention

We take reasonable steps to protect your information, but no system is completely secure. We keep your information only as long as necessary to:

  • Provide our services

  • Meet legal obligations

  • Resolve disputes


Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the latest date.


Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us at:

kloactivenz@gmail.com